Privacy Policy

Data Controller

Clevia B.V., registered in the Netherlands with registration number 58240936 and VAT number NL861975430B01, is the data controller for the personal data we process. We are located at Kerkstraat 65, 3577 YX Utrecht, Netherlands. If you have any questions about this privacy policy or how we handle your data, please contact us at privacy@clevia.pro.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, project details, and communication preferences when you contact us or use our services. We also collect technical information about your use of our website through cookies and similar technologies.

We collect this information when you fill out contact forms, request quotes, communicate with us via email or phone, visit our website, or engage with our construction services. All data collection is done with your knowledge and consent.

How We Use Your Information

We explain how we use your information in this section. Your personal data is used to provide construction services, respond to inquiries, manage projects, send quotes, and communicate about your construction needs. We also use your information to improve our services and website functionality.

The use of your data is based on legitimate business interests, contractual necessity, or your explicit consent. We process your information to fulfill our construction services, maintain customer relationships, and comply with legal obligations.

Legal Basis

Under GDPR, we process your personal data based on the following legal grounds: performance of a contract when providing construction services, legitimate interests for business operations and service improvement, compliance with legal obligations, and your explicit consent for marketing communications and cookies.

Data Sharing

We may share your personal data with trusted third parties who assist in delivering our construction services, including subcontractors, suppliers, architects, and professional service providers. We also share data when required by law or to protect our legal rights. All third parties are contractually bound to protect your data and use it only for specified purposes.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill legal obligations. Customer project data is typically retained for 7 years after project completion for warranty and legal purposes. Marketing communications data is retained until you unsubscribe. Website analytics data is retained for 2 years. You can request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under GDPR, you have the right to access your personal data, rectify inaccurate information, erase your data in certain circumstances, restrict processing, data portability, and object to processing based on legitimate interests. You also have the right to withdraw consent at any time and lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

International Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience and analyse website usage. For detailed information about our cookie practices, please see our Cookie Policy. You can manage your cookie preferences through our cookie banner or browser settings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us about data protection matters, please contact us at privacy@clevia.pro or write to us at Clevia B.V., Kerkstraat 65, 3577 YX Utrecht, Netherlands. You can also call us at +31 104041938 during business hours.